Man And Van Chessington Terms and Conditions

These Terms and Conditions set out the basis on which Man And Van Chessington provides removal, transport, clearance, delivery and related services to customers in the United Kingdom. By making a booking, you agree to be bound by these terms, which are designed to create a clear, fair and practical framework for both parties. They apply to private and commercial customers, whether the service is a small single-item move, a full house relocation, a collection from storage, or a light-duty clearance arranged through our man and van service in Chessington or any similar service request.

The terms below should be read alongside any written quotation, booking confirmation, or service-specific instructions provided before the job begins. If there is any inconsistency between these Terms and Conditions and a written quotation that has been accepted by us, the written quotation will prevail only for the points it expressly changes. All other terms remain in force. These terms are intended for lawful domestic and commercial transport activities and are not a substitute for statutory rights that cannot be excluded under UK law.

In these Terms and Conditions, references to “we”, “us”, “our” or “the company” mean the service provider operating under the name Man And Van Chessington. References to “you” or “the customer” mean the individual or business making the booking, or on whose behalf the booking is made. A “booking” means any accepted request for work, whether made by phone, email, online form, messaging platform, or other written method confirmed by us. A “job” means the specific transport or related service agreed for a set date, time and scope.

1. Booking Process

All bookings are subject to availability and are only confirmed when we have accepted the request and, where applicable, received any required deposit or pre-authorisation. A quote may be based on the information you provide, including item volumes, access conditions, loading and unloading points, parking restrictions, number of floors, distance travelled, and any special handling requirements. It is your responsibility to provide accurate, complete and up-to-date information at the time of enquiry. If details change before the service begins, the price, vehicle size, staffing level, or timing may need to be revised.

We may decline a booking if the work requested falls outside the scope of our service, if access is unsafe or impractical, if the load is unsuitable for the agreed vehicle, or if the requested items are prohibited by law or by these terms. Any quotation is based on the information supplied and is valid for the period stated in the quote, or if no period is stated, for a reasonable period only. Acceptance of a quote does not guarantee a fixed end price if there are material changes to the job, such as additional items, waiting time, stairs, difficult access, or missed information.

It is your responsibility to ensure that someone is present at collection and delivery points unless we have agreed otherwise in writing. You must also make sure that the items to be moved are ready, accessible, and suitably packed unless packing is included in the agreed service. For a man and van Chessington arrangement, delays caused by customer readiness, incomplete addresses, restricted access, or changes made on the day may result in additional charges or a rescheduled service.

2. Payments and Charges

The price payable will be the amount set out in the accepted quotation, together with any agreed extras, waiting time, congestion-related charges, parking charges, tolls, congestion-related costs, disposal fees, or additional labour required because the job differs from the original description. Unless we have agreed a fixed price in writing, our charges may be based on hourly rates, mileage, load size, or a combination of these factors. Any estimate provided before the job begins is not a guarantee of final cost unless expressly stated to be fixed.

Payment terms will be confirmed at the time of booking. Unless otherwise agreed, payment is due immediately upon completion of the service. We may require part payment in advance, particularly for larger jobs, same-day bookings, late-evening work, or services involving disposal or third-party costs. We accept payment by the methods made available at the time of booking. If payment is not made when due, we reserve the right to charge late payment fees, recover reasonable debt collection costs, and withhold further services until outstanding sums are paid.

You must ensure that any card, bank transfer, cash or other payment method used belongs to you or is authorised for the booking. If a third party pays on your behalf, you remain responsible for the full amount unless we have agreed otherwise in writing. We may amend charges where the scope of work changes, where waiting time is incurred, or where additional assistance is required. Any revised charge will be explained as soon as reasonably practicable.

3. Cancellations, Rescheduling and Delays

Cancellations must be made as early as possible. If you cancel more than 48 hours before the scheduled arrival time, no cancellation fee may apply unless specific non-refundable costs have already been incurred. If you cancel within 48 hours of the service, we may charge a reasonable cancellation fee to recover losses, including reserved vehicle time, staff allocation, and administrative costs. Where a deposit has been paid, it may be retained in full or in part to cover those losses if the cancellation is late.

You may request a rescheduled date and time, subject to availability. We will use reasonable efforts to accommodate changes, but we are not obliged to do so. If you are not ready when we arrive, or if access is delayed beyond a reasonable period, we may treat the job as a cancellation, a waiting-time booking, or a partial completion depending on the circumstances. If delays are caused by traffic, weather, road closures, breakdown, acts of third parties, or events outside our control, we will take reasonable steps to complete the service but shall not be liable for resulting delay or inconvenience.

We reserve the right to cancel or postpone a booking where it would be unsafe, unlawful, or impossible to proceed, including where we identify a risk to staff, the public, the vehicle, or the items being transported. This includes, but is not limited to, hazardous waste, dangerous goods, aggressive behaviour, severe access restrictions, or misleading booking information. In such cases, we may charge for work already undertaken and for any unavoidable costs already incurred. No compensation is payable for delays or cancellations caused by events outside our reasonable control.

4. Liability and Limitations

We will take reasonable care when loading, transporting and unloading your belongings. However, unless otherwise agreed in writing, you are responsible for ensuring that items are properly packed, protected, and suitable for transport. We are not liable for damage caused by inadequate packaging, fragile items not disclosed in advance, inherent defects, unsuitable assembly, or items that were already damaged before collection. You should tell us in advance about any item that is valuable, delicate, unusually heavy, awkwardly shaped, or difficult to handle.

Our liability for loss or damage is limited to direct losses only and excludes indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, emotional distress, or missed deadlines, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded. If a claim arises, you must notify us promptly and provide evidence of the alleged loss or damage as soon as reasonably practicable.

Where we are responsible for proven damage to an item, our liability will normally be limited to the reasonable repair cost, replacement value, or declared value if one has been agreed in advance, subject to any applicable cap set out in the quotation. You are responsible for taking out appropriate insurance for high-value items where standard transit cover may not be sufficient. In the absence of specific written agreement, the default position is that our liability remains limited and proportionate to the service booked.

5. Waste, Clearance and Regulatory Requirements

Where the service includes collection or disposal of unwanted items, you confirm that the materials are lawful for us to handle and that you have the right to dispose of them. We operate in accordance with UK waste regulations and environmental requirements. This means that certain items may not be accepted, including hazardous waste, chemicals, asbestos, clinical waste, gas cylinders, oils, fuels, pressurised containers, or any item requiring specialist licensing or treatment. If you are unsure whether an item can be transported or disposed of, you must ask in advance and obtain written confirmation before the job begins.

You must not conceal prohibited waste within general household or office items. If prohibited materials are discovered during loading, transit or unloading, we may stop the job immediately, isolate the item if safe to do so, notify the relevant authorities if required, and charge for the time and resources already used. Any additional disposal or remediation costs caused by incorrect declarations will be payable by you. For waste collection services, you remain responsible for accurate descriptions of the waste type and volume so that the correct compliance measures can be followed.

We may require you to provide evidence of ownership, proof of address, or other reasonable information before collecting certain waste or high-risk items. We reserve the right to refuse any load that does not comply with applicable law, licensing rules, transport safety obligations, or environmental standards. If waste is removed as part of a clearance service, ownership transfers only to the extent legally permitted and only for the items lawfully accepted by us.

6. Customer Responsibilities

You must ensure that all items are ready to move at the agreed time and that pathways, doors, lifts, stairwells, and loading areas are safe and accessible. Parking arrangements are your responsibility unless otherwise agreed. If parking permits or suspensions are required, you must arrange them in advance. You must also ensure that items to be moved are disconnected, emptied, and made safe where needed, for example by draining liquids, removing personal data, or securing loose components. Any failure to do so may result in extra charges or refusal to move the item.

You are responsible for removing or securing pets, children, and other obstacles so that the work can be completed safely. You must disclose any special risks, including structural concerns, restricted access, or items that need to be carried over long distances or unusual surfaces. If your instructions change during the job, we may adjust the price or refuse a request that materially changes the agreed scope. In all cases, the customer remains responsible for the legality of the goods and for ensuring that the items do not include stolen, counterfeit, prohibited or dangerous goods.

We may suspend or end a booking immediately if you, or anyone acting for you, behaves abusively, threatens staff, interferes with safe working practices, or requests unlawful handling of goods. We also reserve the right to refuse to move items if doing so would breach road safety, manual handling, goods-in-transit, environmental, or other legal obligations. Any damage or loss caused by your breach of these obligations may be charged back to you to the extent permitted by law.

7. Force Majeure

We shall not be liable for delay or failure to perform our obligations where such delay or failure is caused by events outside our reasonable control, including severe weather, fire, flood, accidents, road closures, public transport disruption, industrial action, pandemic-related restrictions, civil unrest, terrorism, power failure, or mechanical breakdown not caused by our negligence. In such cases, we will act reasonably to minimise disruption and may agree a revised time or date, but no compensation will be due for the inconvenience caused by the event.

8. Data and Confidentiality

We may process personal data provided by you for the purpose of managing bookings, invoicing, service delivery, compliance, and record keeping. Any personal information is handled in line with applicable UK data protection law. We will not use your information for any unrelated purpose unless permitted by law or with your consent. Any confidential information you share with us in relation to the move or clearance will be treated with reasonable care, though we cannot guarantee absolute confidentiality where disclosure is required by law.

9. Complaints and Disputes

If you believe there has been a problem with the service, you should notify us as soon as possible and provide details of the issue. We may request photographs, invoices, or other evidence to assess the matter. We will review the complaint fairly and seek a practical resolution where appropriate. If any dispute cannot be resolved informally, the parties should first attempt to settle the matter in good faith before starting court proceedings, except where urgent action is required.

Failure to raise a complaint promptly may affect our ability to investigate and may limit any remedy available. Any refund, credit, repair, or replacement offered will be made without admission of liability unless required by law. Nothing in this clause affects your statutory rights as a consumer where those rights apply and cannot lawfully be waived.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction over any dispute or claim arising out of or in connection with the service, these terms, or any non-contractual obligations arising from them, except where the law requires otherwise. If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. By proceeding with a booking, you confirm that you have read, understood and agreed to these terms for the provision of Man And Van Chessington services.