Man And Van Chessington Terms and Conditions

These Terms and Conditions set out the basis on which our man and van Chessington service is provided. By making a booking, you agree to these terms, so please read them carefully before confirming any collection, delivery, relocation, disposal, or other transport service. This document is written to be clear and practical, while also reflecting the rights and responsibilities that apply under UK law.

Throughout these terms, references to “we”, “us”, and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking. These terms apply to domestic and commercial jobs, including single-item transport, multi-item removals, light haulage, furniture moves, and related services carried out by a man and van in Chessington or in surrounding areas.

Any quote, estimate, or proposed schedule is based on the information you provide at the time of enquiry. If the details change, the booking may need to be updated and the price may also change. We reserve the right to decline any job that cannot be safely or lawfully completed, or where the scope of work differs materially from the information supplied during booking.

1. Booking Process

Bookings are usually made after you provide the key job details, including the collection and delivery locations, access conditions, the number and type of items, whether loading or unloading help is required, and any timing restrictions. A booking is only confirmed once we have accepted the request and, where required, received any deposit or written acceptance. Until that point, availability is not guaranteed.

When you book a man with a van Chessington service, you are responsible for ensuring that the information provided is complete and accurate. This includes details about stairs, lifts, parking limits, narrow access points, heavy or fragile items, dismantling requirements, and any special handling instructions. If inaccurate or incomplete information results in extra time, extra labour, waiting time, or an unsuitable vehicle being dispatched, additional charges may apply.

Booking times are scheduled in good faith, but they are estimates rather than exact guarantees unless we have expressly agreed a fixed appointment window. Traffic conditions, weather, access problems, loading delays, and other operational factors may affect arrival times. We will use reasonable efforts to keep you informed where significant delays occur.

Where a booking includes multiple stops or a larger move, the route, order of collection, and estimated duration may be adjusted for operational efficiency and safety. If you ask for changes after the booking is confirmed, we will assess whether the new arrangements can be accommodated and whether revised pricing is required. A change requested at short notice may result in rescheduling.

It is your responsibility to ensure that someone authorised to approve the move is present, or otherwise available by agreement, at the relevant points of collection and delivery. If access is denied, no one is available, or the job cannot proceed for reasons outside our control, waiting charges, abortive trip charges, or redelivery fees may apply.

We may refuse to carry items that are unsafe, unlawful, improperly packed, or likely to cause damage to vehicles, other goods, or persons. This includes, without limitation, prohibited goods, hazardous substances, live animals, unstable loads, or items that require specialist transport beyond the scope of our standard man and van Chessington service.

2. Payments and Charges

Prices may be quoted as fixed fees or as estimated charges based on time, distance, labour, vehicle size, access, and any additional services requested. Unless otherwise agreed in writing, all prices are quoted in pounds sterling and may be subject to VAT where applicable. Any estimate is based on the assumptions disclosed at the time of quoting and may change if the actual work differs.

Payment is due in full on completion of the service unless we have agreed a different payment arrangement in advance. We may request a deposit to secure the booking, particularly for larger jobs, busy periods, or jobs requiring reserved time slots. Deposits may be non-refundable where the cancellation provisions below apply.

We accept payment methods as advised at the time of booking, which may include bank transfer, card payment, or cash where permitted. If payment is made by bank transfer, you must ensure cleared funds are received by the agreed time. Late payments may result in additional administration charges, interest, or recovery action where permitted by law.

If the job takes longer than expected because of access issues, waiting time, additional items, parking constraints, incomplete packing, or unnotified changes, extra charges may be added. Likewise, if we are asked to provide added labour, dismantling, reassembly, lifting equipment, or multiple-trip transport, those services may be charged separately.

Any parking, tolls, congestion-related charges, waste transfer fees, or other external costs incurred in connection with the job may be added to the final invoice if they were not already included in the quote and if they arise from the service requested. Where possible, we will tell you about such costs in advance; however, some charges may only become known during the job.

We reserve the right to suspend or withhold services if outstanding invoices remain unpaid. Title to any goods transported does not transfer to us, but we may retain the right to seek payment for services lawfully provided. Nothing in these terms affects your statutory rights as a consumer where they apply.

3. Cancellations, Rescheduling, and No-Shows

You may cancel or request to reschedule a booking, but the amount refundable, if any, will depend on the timing of the notice given and whether we have already incurred costs. If you cancel well in advance, we may refund a deposit in full or in part at our discretion, subject to any non-recoverable expenses already incurred.

If you cancel with short notice, especially after a vehicle, crew, or equipment has been allocated, a cancellation fee may apply. Where a cancellation is made on the day of collection or after our arrival, the full or substantial portion of the agreed charge may be payable, particularly if the job cannot be reallocated in time.

If you are not present, cannot be reached, or are otherwise unable to proceed at the agreed time, we may treat the booking as a no-show or aborted job. In such circumstances, waiting time and travel costs may be charged, and a new appointment may be required. We will make reasonable efforts to contact you before taking that step.

Rescheduling requests are subject to availability. We will try to accommodate changes where possible, but the original price may not remain valid if the date, scope, or service requirements change. Rebooking may also require a revised deposit, especially for time-sensitive or high-demand dates.

4. Liability and Customer Responsibilities

We will exercise reasonable care and skill in performing the service. However, our liability is limited to the extent allowed by law. We are not responsible for loss or damage arising from pre-existing defects, improper packing, hidden weaknesses, inadequate protection, or inaccurate information supplied by you.

You are responsible for ensuring that items are properly packed, secured, and labelled where necessary before transport begins, unless we have specifically agreed to pack or prepare items as part of the service. Fragile, high-value, or irreplaceable items should be declared in advance. If such items are not declared, our ability to accept responsibility may be restricted.

We do not exclude liability for death or personal injury caused by our negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded under UK law. Subject to that, we will not be liable for indirect or consequential loss, loss of profit, loss of opportunity, or business interruption.

Where goods are stored temporarily in the vehicle or handled during transit, you acknowledge that some movement is unavoidable. Please ensure drawers are emptied, appliances are disconnected safely, and loose components are removed if appropriate. We are not liable for damage caused by items that were already unstable, overfilled, poorly assembled, or not suitable for transport in their condition at pickup.

If we are asked to dismantle, reassemble, disconnect, reconnect, or move electrical, plumbing, or gas-related items, we may decline to carry out any task that requires specialist certification or falls outside our competence. Any assistance provided in such cases is offered at your request and subject to the limitations of the equipment and instructions available on site.

Our maximum liability for proven direct loss or damage, where liability is established, will be limited to the lesser of the value of the affected item, the reasonable repair cost, or the amount payable under any applicable insurance or contractual limit, unless a different limit has been agreed in writing.

5. Waste Regulations and Disposal

Where the booking includes waste removal, clearance, or disposal, you agree that only items lawfully classed as waste may be presented for collection and that they have been declared honestly. We operate in accordance with applicable UK waste legislation, including requirements relating to the lawful transfer, handling, transportation, and disposal of controlled waste.

You must not include prohibited waste, hazardous materials, clinical waste, asbestos, chemicals, solvents, batteries, pressurised containers, or any other substance that requires specialist treatment unless we have expressly agreed in writing that we are authorised and equipped to handle it. If undeclared prohibited waste is discovered, we may refuse collection or arrange safe disposal at your expense where lawful to do so.

When waste is collected, you may be asked to confirm the nature of the items and the source from which they originated. This helps ensure compliance with duty of care obligations. We may also provide or require a waste transfer note, and you agree to co-operate with any reasonable compliance request. A man and van Chessington waste collection must not be treated as an unlawful fly-tipping arrangement or a mixed service for items that should be handled separately.

If waste is described as recyclable, reusable, or suitable for donation, that description must be accurate. We are not obliged to sort, classify, or process waste beyond the agreed service unless specifically included in the booking. Additional sorting time, contamination, or separate disposal requirements may increase the price.

6. Insurance, Damage, and Claims

We may hold insurance appropriate to the services we provide, but the existence of insurance does not expand our liability beyond these terms or beyond what the insurer agrees to cover. You should consider your own insurance arrangements for valuable, fragile, or unusual items, especially where the value exceeds ordinary household levels.

If you believe items have been lost or damaged during our service, you must notify us as soon as reasonably possible and provide supporting details, including photographs where available. Any claim should be made promptly, and in any event within a reasonable time, so that the matter can be investigated. Failure to report issues promptly may affect our ability to assess the claim fairly.

We are not liable for damage that occurs because items were already worn, defective, poorly assembled, insufficiently packed, or exposed to ordinary handling risks that are inherent in transport. Likewise, we are not liable for minor cosmetic marks, scuffs, or other trivial effects that do not materially affect the use of the item.

If you require a high level of care for antiques, artwork, electronics, or specialist equipment, you must tell us before booking so we can confirm whether the job is suitable. Where a service is accepted on the basis of special handling, any additional procedures, packing materials, or transport conditions will form part of the agreed arrangement.

7. Access, Safety, and Site Conditions

You must ensure that all access routes, including driveways, hallways, stairways, lifts, loading areas, and parking spaces, are reasonably clear and safe for use. If our team cannot access the property or vehicle safely, we may pause or refuse the job until the issue is resolved. If the issue cannot be resolved, the booking may be treated as cancelled or aborted.

You are responsible for obtaining any necessary permissions, permits, or approvals required for parking, loading, access, or use of communal areas. If access restrictions, permit requirements, or site rules cause delay or additional cost, those consequences may be charged to you where they are outside our control and were not disclosed in advance.

We will not be liable for delay caused by circumstances beyond our reasonable control, including severe weather, road closures, accidents, fire, strikes, public disorder, or equipment failure not caused by our negligence. In such cases, we may reschedule the job or agree a revised arrangement without liability for resulting losses.

8. General Legal Provisions

We may update these terms from time to time. The version in force at the time of your booking will usually apply to that booking unless a later version is expressly agreed. If any part of these terms is found unenforceable, the remaining provisions will continue in effect to the fullest extent permitted by law.

Nothing in these terms affects your statutory consumer rights, and where a consumer booking is made, the provisions of the Consumer Rights Act 2015 and other applicable legislation may apply. If there is any conflict between these terms and mandatory legal rights, the legal rights will prevail.

These terms are intended to be interpreted in a fair and reasonable manner, consistent with the nature of a flexible removal and transport service.

9. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising out of or in connection with the service, these terms, or any related booking shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

By proceeding with a booking for our man and van Chessington service, you confirm that you have read, understood, and accepted these terms. If you do not agree to them, you should not confirm the booking or arrange for the work to commence.

These Terms and Conditions are designed to support a fair, efficient, and lawful service arrangement for every customer. They help ensure that each man and van in Chessington job is handled with clarity about pricing, timing, responsibilities, waste compliance, and the limits of liability. Where any matter is not expressly covered here, we will act reasonably and in accordance with applicable UK law.