Terms and Conditions

Man and Van Chessington Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Chessington provides removal, transport, man and van, and related services. By making a booking, accepting a quotation, or permitting work to commence, you agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Client means the individual, company, or organisation booking or receiving the services.

We, us, our means Man and Van Chessington providing removal and transport services.

Services means any man and van, removal, transport, loading, unloading, packing, or related services that we agree to provide.

Goods means the items that you ask us to move, transport, handle, or store.

Contract means the agreement between you and us for the supply of services, incorporating these Terms and Conditions and any written quotation or written confirmation issued by us.

2. Scope of Services

We provide man and van removal and transport services within our usual service area and to destinations agreed at the time of booking. The specific services to be provided will be set out in our quotation or booking confirmation, including the vehicle size, number of operatives, expected duration, and any additional services requested such as packing or furniture assembly.

Our services do not include installation or disconnection of appliances, specialist dismantling of fixtures, or work involving gas, electrical, or plumbing systems unless expressly agreed in writing and carried out by appropriately qualified persons engaged by you.

3. Booking Process

3.1 Bookings may be made by you through our accepted booking channels as communicated on our website or other official materials. We may ask you for details including addresses, access conditions, property type, approximate volume of goods, special items, and any time constraints.

3.2 Any quotation we provide is based on the accuracy and completeness of the information supplied by you. It is your responsibility to ensure that all details are correct, including dates, times, addresses, contact information, and any relevant restrictions such as parking or access limitations.

3.3 A booking is only confirmed when we acknowledge acceptance of your booking and, where applicable, when any required deposit or prepayment has been received and cleared. Until then, we reserve the right to refuse or reallocate time slots and resources.

3.4 We may request photographs, inventories, or further information to assess the size and complexity of the move. If on the day of service the work required materially exceeds the description given at the time of booking, we may adjust the price, require additional time, vehicles, or staff, or in extreme circumstances decline to complete the work.

4. Quotations and Pricing

4.1 Our quotations may be based on time, distance, volume, or a combination of these factors. Quotations are valid for the period specified in the quotation or, where not specified, for 30 days from the date of issue, subject to availability of resources.

4.2 Quotations do not include charges for parking, tolls, congestion or clean air zone charges, ferry costs, or third-party storage unless expressly stated. Such costs will be payable by you in addition to the quoted price if they arise during the provision of the services.

4.3 Where services are provided on an hourly basis, the minimum charge and charging increments will be set out at the time of booking. Time is generally charged from arrival at the collection address until completion at the final destination, including reasonable travel between addresses.

4.4 If the work cannot be completed within the time estimated due to reasons beyond our control, including but not limited to delays caused by you, access issues, traffic conditions, or waiting times, additional time will be charged at our prevailing rates.

5. Payments

5.1 We may require full payment or a deposit in advance to secure your booking. The payment terms will be made clear at the time of booking. Where a deposit is required, it is non-refundable unless expressly stated otherwise in these Terms and Conditions.

5.2 The balance of any charges must be paid by you in accordance with the agreed payment terms, which may be prior to commencement of the services, upon completion, or in accordance with an invoice issued to you.

5.3 Accepted methods of payment will be advised to you before the booking is confirmed. You are responsible for ensuring that any payment details provided are correct and that sufficient funds are available.

5.4 If payment is not received when due, we reserve the right to suspend or cancel services, withhold delivery of goods, or retain goods until full payment is received. We may also charge interest on overdue amounts at the statutory rate permitted under applicable law.

6. Cancellations and Changes

6.1 You may cancel or amend your booking by giving us notice through our accepted communication channels. The effective date of cancellation or change is the date on which we acknowledge receipt of your request.

6.2 If you cancel a booking with more than 72 hours notice before the agreed start time, any prepayments may be refundable at our discretion, less any reasonable administrative or unrecoverable costs we have incurred.

6.3 If you cancel a booking with less than 72 hours but more than 24 hours notice before the agreed start time, we may charge a cancellation fee of up to 50 percent of the agreed price or retain your deposit, whichever is greater.

6.4 If you cancel with less than 24 hours notice, fail to be present when required, or do not provide access at the agreed time, we may charge up to 100 percent of the agreed price, and any deposits or prepayments will be non-refundable.

6.5 Requests to change dates, times, or service details are subject to availability and may result in revised pricing. Where we cannot accommodate the requested change, the original booking and cancellation terms will continue to apply.

7. Client Responsibilities

7.1 You must ensure that all goods are ready to be moved at the agreed start time, properly packed where you have chosen to pack them yourself, and that you have taken reasonable steps to protect fragile items.

7.2 You are responsible for securing parking or obtaining any permits required for our vehicle at collection and delivery addresses. Any fines, penalties, or additional costs arising from insufficient or illegal parking arrangements due to your failure to obtain suitable permissions may be charged to you.

7.3 You must ensure that there is safe and reasonable access to and from the property, including clear hallways, staircases, lifts, and driveways. You must inform us in advance of any restrictions such as low bridges, narrow roads, weight limits, or limited access for larger vehicles.

7.4 You must not ask us to transport any items that are illegal, dangerous, or prohibited, including but not limited to explosives, firearms, drugs, flammable liquids, or hazardous materials.

7.5 You are responsible for arranging appropriate insurance for high-value items if required. We recommend that you check your existing household or business insurance policies to ensure adequate cover.

8. Our Responsibilities and Service Standards

8.1 We will exercise reasonable care and skill in providing the services, taking steps to protect your goods and property during loading, transport, and unloading.

8.2 We will make reasonable efforts to adhere to agreed dates and times but cannot guarantee specific arrival or completion times due to factors beyond our control, such as traffic, weather, or delays at previous jobs. Any timings given are estimates only.

8.3 If we anticipate a significant delay, we will take reasonable steps to notify you as soon as reasonably practicable and agree on the best way to proceed.

8.4 We reserve the right to refuse to carry out any work that we reasonably consider unsafe, unlawful, or likely to cause damage to property, goods, or persons.

9. Liability and Limitations

9.1 Our liability for loss of or damage to goods or property arising from our negligence or breach of contract is limited to a reasonable amount, taking into account the value of the goods, the nature of the services, and the extent to which you may have contributed to the loss or damage.

9.2 We will not be liable for any loss or damage that occurs as a result of:

a) Your failure to pack goods properly where you have chosen to pack them yourself.

b) Normal wear and tear, or deterioration due to the nature of the goods.

d) Handling or moving items that we advised against moving or that were moved at your specific request against our advice.

e) Delays or failure to perform our obligations due to events beyond our reasonable control, including traffic congestion, accidents, extreme weather, strikes, or public emergencies.

9.3 We are not liable for indirect or consequential loss, including loss of profit, loss of opportunity, or loss of enjoyment, arising out of or in connection with the services.

9.4 Any claim for loss or damage must be notified to us in writing as soon as reasonably possible and in any event within seven days of completion of the services, giving full details of the alleged loss or damage. We may require evidence, photographs, or access to inspect the items and premises.

9.5 Nothing in these Terms and Conditions shall limit or exclude our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded.

10. Waste, Rubbish, and Disposal Regulations

10.1 We operate in accordance with applicable waste and environmental regulations. We are not licensed to carry certain types of controlled waste unless expressly stated and agreed in advance.

10.2 We will not remove general household or commercial waste, builder's rubble, hazardous materials, or items designated as controlled waste unless we have agreed to do so and appropriate arrangements, permits, and charges are in place.

10.3 Where we agree to remove unwanted items, they will be treated as waste for disposal or recycling. Once such items are loaded onto our vehicle, you relinquish ownership and any right to recovery.

10.4 You are responsible for ensuring that any items presented as waste are lawful for us to transport and dispose of. You must not present hazardous or prohibited items without prior written agreement.

10.5 Any charges for disposal, recycling centres, or waste transfer facilities will be payable by you in addition to our standard service charges, where such charges are incurred as part of the agreed service.

11. Insurance and Risk

11.1 Risk in the goods remains with you at all times, although we will take reasonable care while they are in our custody and control.

11.2 We recommend that you have adequate insurance cover in place for the full value of your goods during loading, transport, and unloading. You should check with your insurer whether removal and transit are covered and whether any conditions or exclusions apply.

11.3 If we agree any additional insurance arrangements in connection with the services, the scope and terms of that cover will be confirmed separately in writing.

12. Delays, Postponement, and Failure to Perform

12.1 If we are unable to start or complete the services on the agreed date or time due to your act or omission, including but not limited to lack of access, failure to pack, or incomplete preparation, we may charge for waiting time, additional time, or additional visits at our prevailing rates.

12.2 If we are prevented from or delayed in performing our obligations by an event outside our reasonable control, we may suspend the services for the duration of the event or, if necessary, cancel the contract and refund any payments for services not yet provided, less any reasonable costs incurred.

13. Complaints and Dispute Resolution

13.1 If you are dissatisfied with any aspect of our services, you should raise the issue with us as soon as possible so that we have the opportunity to address your concerns.

13.2 We will endeavour to deal with complaints promptly and fairly, investigating the circumstances and proposing appropriate remedial action where justified.

13.3 If a dispute cannot be resolved directly between you and us, either party may consider seeking independent advice or using alternative dispute resolution methods. This does not affect your statutory rights.

14. Privacy and Data Protection

14.1 We will collect and process personal information provided by you for the purposes of arranging and delivering the services, managing payments, and handling any questions, complaints, or legal obligations.

14.2 We will take reasonable steps to keep your personal information secure and to use it only for legitimate business purposes in accordance with applicable data protection laws.

14.3 By providing personal information, you confirm that you have the authority to share it and that the information is accurate and up to date.

15. Variation of Terms

15.1 We reserve the right to amend these Terms and Conditions from time to time. Any updated terms will take effect when published on our website or otherwise communicated to you.

15.2 The version of the Terms and Conditions in force at the time of your booking will apply to that contract, unless a change is required by law or by a regulatory authority, in which case the revised terms may apply to existing contracts to the extent necessary to comply.

16. Severability

16.1 If any provision of these Terms and Conditions is held to be invalid, unlawful, or unenforceable by a court or other competent authority, that provision shall be removed or limited to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services provided, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By proceeding with a booking or allowing work to commence, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.



  • We are here
    We are here
    to assist you
    for your move!
    BOOK NOW

A comprehensive man and van Chessington removals package in KT9

We are here to take away the stress and sweat of moving property in the KT9 area. All we need is your requirements, location and payment, and we'll be right at your door ready to help in every way we can. Moving in KT9 no longer needs to be such an upheaval because if you use our professional man and van services you'll be amazed at how quickly and efficiently things can get moving. If you are interested in finding out more about our man and van Chessington, then get in touch, our friendly customer service team are waiting at the end of the line.

Transit Van 1 Man 2 Men
Per hour /Min 2 hrs/ from £60 from £84
Per half day /Up to 4 hrs/ from £240 from £336
Per day /Up to 8 hrs/ from £480 from £672

Contact us

Company name: Man and Van Chessington Ltd.
Opening Hours:
Monday to Sunday, 07:00-00:00

Street address: 114 Roebuck Rd
Postal code: KT9 1EU
City: London
Country: United Kingdom

Latitude: 51.3688060 Longitude: -0.2873740
E-mail:
[email protected]

Web:
Description: Our man and van movers in Chessington KT9 will lend you a helping hand when changing addressed in the area! Call us to make a reservation, today!
Back To Top